It happened around midnight on a Saturday night – almost an hour from home. A sickening pop noise. Our clutch was gone. My brother who lives close by came to the rescue. It was the long week-end and no garage services available until Tuesday.
The mechanics reported that given the age (1985) and the uniqueness of this particular diesel model of Volvo they were having difficulties finding two parts. If they couldn’t locate the parts they would have to be manufactured at considerable time and expense.
Two days later a young woman from the garage called to ask if we knew exactly where the car malfunctioned. We did. It had happened just before the on-ramp to the extremely busy Iron Worker’s Bridge. Thousands of trucks and cars had probably driven over the parts. ” After work tonight I am going to go and look for the missing parts,” she said.
She called the next morning. They had found the parts. Her and her boss had waiting until 7:30 pm and searched both sides of the highway. On one side they found one part. The second part was on the other side. In perfect condition.
Later that day we picked up our cherished Volvo. We took a dozen pink roses for this young woman. We met her outstanding boss, Don – a man who truly walked the extra mile to give us service above and beyond anyone’s expectations.
This story is not that our car broke down or that it was repaired. It is a story about two people who did something so extraordinary, so rare it staggers one’s mind. The name of this service garage is ROVALUTION AUTOMOTIVE in North Vancouver.